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Proofing How-Tos & FAQs

Updated

Why am I being asked to proof my photos?

You are required to complete proofing because we edited more photos than you had initially purchased. This means, there are extra pictures on top of your package.

 

How do I proof my photos? Follow the steps below:

  1. Log in to the Pineapple portal pineapplelabs.io. Enter your user email address and password.

  2. Click the listing address with photos that you need to proof.
    Screen_Shot_2021-12-02_at_10.40.33_AM.png

  3. Once in, click the "Services" tab found on the left side. Then click the services highlighted in red "Proofing required".
    Screen_Shot_2021-12-02_at_10.42.27_AM.png

  4. A side window will pop out, and click the red banner that says "click to begin proofing".
    Screen_Shot_2021-12-03_at_11.52.30_AM.png

  5. Review the photos and discard any images you DO NOT want to purchase.
    (Note: You are only required to pay for additional photos if you’d like to have more photos on top of your purchased package that you wish to keep.)mceclip0.png

  6. When you are done selecting the images for your order, pay for the additional images by selecting the green "Pay" button at the bottom left-hand side of the screen. If you do not wish to pay for any extra photos, then discard as many images as needed to reduce the "# requiring purchase" to 0.

  7. Approve the order.mceclip2.png

  8. The status will switch from proofing to live.

 

What do I do now?

Once you have discarded the images that you don't want, simply finalize your order to access your content. From there, you can sort your photos, download them, add virtual staging, and much more.

If you have booked with us through Listing Concierge, our team will upload your final photos to the Listing Concierge portal.

If not, feel free to click on the green download button to download your photos.

 

Can I purchase the photos I remove from my cart at a later date?

Yes, we keep all your files stored, and you will be able to view the discarded photos and purchase them at any time in the future.

Please know that every time you make a purchase, the photographer receives compensation for it, for that, we cannot swap the photos.

The photos can switch back to the proofing stage but only the discarded extras be shown for purchase.

Simply reach out to us via chat, text, email, or call for any clarification or guidance.

 

Can I share the photo link with my client before finalizing it?

Unfortunately, we have disabled this option at the moment. But no worries, our team is working on this and is considering bringing this back up soon.

Learn more about Downloading Content here: Downloading Content How-Tos & FAQs
Learn more about Sorting Photos here: Sorting Photos How-Tos

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