Frequently Asked Questions
Why am I being asked to proof my photos?
You are required to complete proofing because we edited more photos than you had initially purchased. This means, there are extra pictures on top of your package.
How do I proof my photos? Follow these steps below:
Log in to the Pineapple portal pineapplelabs.io. Enter your user email address and password.
Click on the listing address with photos that you need to proof.
Once in, click on the "Services" tab found on the left side. Then click on the services highlighted in red "Proofing required".
A side window will pop out, click on the red highlight that says "click to begin proofing".
Review the photos and discard any images you do not wish to purchase.
(Note: You are only required to pay for additional photos if you’d like to have more photos on top of your purchased package that you wish to keep.)
6. Once you're happy with the images in your service, pay for the additional images by selecting the green "Pay" button at the bottom left-hand side of the screen. If you do not wish to pay for any extra photos, then discard as many images as needed to reduce the "# requiring purchase" to 0.
7. Approve the order.
8. The status will switch from proofing to live.
What do I do now?
Once you have discarded the images that you don't want, simply finalize your order to access your content. From there, you can sort your photos, download them, add virtual staging, and much more.
If you have booked with us through Listing Concierge, our team will upload your final photos to the Listing Concierge.
If not, feel free to click on the green download button to download your photos.
Can I purchase the photos I remove from my cart at a later date?
Yep, we keep all your files stored, and you will be able to view and purchase them at any time in the future.
Simply reach out to us via our chat option, or email us so we can make adjustments on our end for you to purchase the discarded images.
Can I share the photo link with my client before finalizing it?
Unfortunately, we have disabled this option at the moment. But no worries, our team is working on this and is considering bringing this back up soon.