Yes, we are glad to adjust images until we reach an outcome you and your clients can be happy with. If corrections are needed, you can simply communicate with us through either the live chat feature in your Portal or you can go ahead and enjoy the benefits of your Pineapple Labs account wherein you can send a service request for each photo that needs editing.
Here are the steps on how to do a service request:
•From your Pineapple Labs account, you go to the photos tab found at the left side of the window.
•From the photos tab, you can select the photo you wish to have edited.
•Click on that photo and on the left side of the screen you can see the option to report an editing issue, click on that then type in your comment or your specific request on what/how you want the editing team to edit your photo.
• Click on submit after.
Once you’ve submitted that request, we will be notified and will process your request accordingly.
Turn around time for service requests will be around 4-10 hours, depending on the complexity of your request.
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